Frequently asked questions
Here we've answered the most commonly asked questions. But if we haven't covered your specific query, get in touch and let us know how we can help.
We’re retrospectively revamping our entire MARC catalogue to ensure that records are available at a document level and in greater detail for library catalogues and discovery products.
We endeavour to build MARC records for every individual document in every AM collection. In order to produce MARC sets in a timely manner, we use an automated template to produce document-level records. In addition to this, we do produce full, manual records for serials, monographs and umbrella records for each collection.
If your library has purchased perpetual access to a collection, there are no download limits for authorised users.
You can find a range of case studies on using our collections in teaching and research on the AM website.
You can find COUNTER 5 statistics for each purchased or trialled collection at counter.amdigital.co.uk. Your login details are given to library staff by our Customer Support team when access is arranged, or details are requested.
Our engagement services are complimentary following purchase of an AM collection. Read more about the services and support options available.
All of our documents, contextual pages and interactive tools have durable URLs allowing for link embedding into LMS platforms such as Blackboard or Moodle. Make sure you’re using the appropriate proxied URLs to ensure off-campus access is seamless. Speak to your library to find out more.
For any account changes, including IP addresses, branding, OpenURL resolver links etc, please contact the Customer Support team directly. Our UK based team monitor this inbox from Monday to Friday and your request will be actioned as quickly as possible, usually within two working days of receiving your email.
For any off-campus issues please ask your library to email the Support team directly. The Customer Support team can coordinate with your library to facilitate off-campus access.
Please contact the Support team directly and they will investigate. Our UK based team monitor this inbox from Monday to Friday and your query will be answered as quickly as possible, usually within two working days of receiving your email.